Effective Date: 16/09/2024

At Paksuit, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you received, we offer a hassle-free return and refund process. Please read the following policy carefully to understand our practices regarding returns, exchanges, and refunds.

The Pak Suit, a subsidiary of F M Enterprise, combines cutting-edge technology with exceptional customer service.

1. Eligibility for Returns

  • Time Frame: You may return items within 2 days of receiving your order.
  • Condition: To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It should also be in the original packaging with all tags attached.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Items purchased on sale or with promotional discounts.
    • Custom-made or personalized items.
    • Items that have been altered or damaged after delivery.

2. Return Process

  • Initiating a Return: To start a return, please contact our customer service team at thepaksuit@gmail.com with your order number and reason for the return. We will provide you with further instructions on how to send the item back to us.
  • Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

  • Refund Process: Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

4. Exchanges

  • Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at thepaksuit@gmail.com with your order number and details of the defect or damage.
  • Exchange Process: If an exchange is approved, we will send you instructions on how to return the defective item. Once the item is received and inspected, we will send out a replacement.

5. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account or credit card statement again. It may take some time before your refund is officially posted.
  • Next Steps: If your refund has not appeared within the expected time frame, please contact your bank or credit card company. If you’ve done this and still have not received your refund, please contact us at thepaksuit@gmail.com.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at thepaksuit@gmail.com with details and photos of the damage or defect. We will work with you to resolve the issue as quickly as possible.

7. Cancellations

  • Order Cancellations: You may cancel your order within 12 hours of placing it for a full refund. After this period, the order may already be processed, and cancellations might not be possible.
  • Cancellation Process: To cancel your order, please contact us at thepaksuit@gmail.com as soon as possible.

8. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us at:

Email: thepaksuit@gmail.com

Phone: +91 98241 89693

Address: H.no: 4/1440, Setranji Wad, Begham Pura. Lata House Panch Mukhi Hanuman Mata Mandir Road, Khanda Kuva.panjanigarwad,Ring road,Surat, Gujarat, 395003.